Specialist – Information Technology JobPhoenix, AZ
Why You'll Love This Job
Atlas Healthcare Partners exists to form strategic partnerships with health systems across the nation to develop, manage and operate Ambulatory Surgery Centers (ASCs) in their markets. As a key player in this rapidly growing healthcare segment, we are committed to providing exceptional care and outstanding customer service to every patient, every physician, every time. Our daily focus revolves around our core values of Integrity, Culture, Teamwork, Respect, and Results.
In addition to fostering a workplace that encourages professional growth and advancement, we provide industry-leading health and dental benefits, paired with a matching retirement package. We look forward to you being a vital part of our journey in shaping the future of healthcare.
Pay Class: Full-Time
Pay Type: Salaried
POSITION SUMMARY
An Operations Specialist is a member of the core team of IT operations for Atlas Healthcare Partners, supporting network infrastructure, desktop services, email, directory services, cloud services management, information security, and application support.
ESSENTIAL FUNCTIONS
- Follows and updates documentation, training, and support to the helpdesk, and resolves issues escalated up from the helpdesk.
- Monitors application and network availability and performance, working with the Core IT team to resolve performance impacting issues.
- Working with staff to balance necessary usability while ensuring the highest level of security monitoring and awareness for the Atlas network, protecting financial, PCI, PHI, and other sensitive data from risk.
- Adherence to a high level of ITIL process, documentation, and control. Willingness to follow a Lean IT approach to continuous process improvement.
- Display an evergreen attitude to learn new technologies and evaluate new approaches to problems to ensure that we are delivering the best IT experience at the lowest cost for our surgery centers.
- Ability to communicate clearly and succinctly orally and in writing with all levels of Atlas staff and partners in a productive and respectful manner.
- Partnering with our surgeons, surgery center, and headquarters staff to provide outstanding customer service and a high value IT experience.
NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
MINIMUM QUALIFICATIONS
- At least 2 years of prior desktop IT support and at least 2 years of enterprise systems IT support.
- Requires working knowledge of network IP LAN/WAN routing protocols; understanding of Microsoft Directory Services and Group Policy troubleshooting; understanding of print services troubleshooting and implementation.
PREFERRED QUALIFICATIONS
- At least 3 years supporting IT in a healthcare organization.
- Familiarity with supporting Meraki security, switching, and wireless infrastructure; Microsoft Office 365 management experience; Microsoft file services structure troubleshooting; ideally scripting development experience.