Business Operations Optimization Manager Job – Philadelphia, PA

PAY CLASS: Full-time

PAY TYPE: Salaried

POSITION SUMMARY
The Manager of Business Operations serves as a strategic leader and resource for assigned ASC Clients and Regional Market Leadership; serves as the liaison between ATLAS Revenue Cycle and Central Business Services, Regional Market Leadership and the ASC Client; and continuously drives revenue cycle metrics to improve the Client’s and Market’s revenue results.The position is responsible for providing strategic leadership to the Business Office Operations of the ASC Client in all areas relating to revenue cycle management, including advising and developing Business Office leadership; defining tactical objectives and process improvement initiatives; executing training and development of Business Office staff; and providing analytical review combined with measurement tools to ensure success.

ESSENTIAL FUNCTIONS

• Provides direction and development support to Client’s Business Office leadership to ensure Client’s strategic objectives are met along with all key Revenue Cycle performance metrics.
• Partners with Revenue Cycle team members, Client’s management team and appropriate stakeholders to perform and present detailed analysis of revenue cycle business office and operational metrics.
• Facilitates regular scheduled meetings to report performance, concerns, training, and improvement plans with key stakeholders.
• Delivers ongoing training and development support to Client’s Business Office leadership and staff.
• Engages with the Client, Regional, and National ATLAS Leadership to meet, and preferably exceed, performance goals.
• Challenges the best practices and seeks opportunities to drive process improvements.
• Develops and implements action plans to address and improve deficiencies in process and performance as identified.
• Collaborates with on-site resources in service delivery and problem solving to maximize solution offering and client satisfaction.
• Provides comprehensive, succinct updates to ATLAS Leadership to drive awareness of any Client support requirements and/or risks that could impact service delivery.
• Partners with the ASC Success Manager to represents ATLAS’ Revenue Cycle operations in market-based leadership forums, including physician and health system partner meetings.
• Partner with Revenue Cycle and other Atlas team members to develop consistent reporting.
• Performs other duties as assigned by the Atlas Director, Revenue Cycle as required to meet the business needs of ATLAS and other stakeholders.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE:The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

SUPERVISORY RESPONSIBILITIES

None

DIRECTLY REPORTING

None

TYPE OF SUPERVISORY RESPONSIBILITIES
None

SCOPE AND COMPLEXITY
Works independently under regular supervision.

• Leadership - Strong communication and leadership skills, while acting as a role model and coaching team members in ATLAS core values.
• Interpersonal Skills – The ability to establish oneself as a trusted partner for counterparts; to effectively communicate and engage with all stakeholders of the organization, including physician and health system partners.
• Business Acumen – effective communication (listening, written and verbal), problem solving, negotiation, positively influencing others, decision making, and time management.
• Change Management – The ability to help counterparts through difficult transitions to a new process, workflow, or situation.
• Motivation/Drive – Demonstrates a desire for continuous learning. Self-starting and going beyond what is asked to take on new challenges and create innovative solutions.
• Analytical Skills – Expertise with advanced MS Excel functions; demonstrated mathematical / analytical aptitude; ability sufficient to work in a data-heavy environment and to identify trends.
• Adaptability/Flexibility - Ability to handle multiple tasks, meet deadlines, and redirect when necessary to best serve the Client.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)

• Requires extensive sitting with periodic standing and walking.
• May be required to lift up to 20 pounds.
• Requires significant use of personal computer, phone and general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
• The position requires up to 25-50% travel to ASC Client sites, both local and long distance.

MINIMUM QUALIFICATIONS

• Minimum of 5 Years of Revenue Cycle Management experience.
• Minimum 2 years of management experience.
• Experience with RCM and business office technologies,
• Strong understanding of Business Office Operations within an ASC setting and/or demonstrated, relevant knowledge.
• Proven success in project management roles, to include developing and implementing business initiatives.
• Understanding of the industry trends, market dynamics, and key performance indicators.

PREFERRED QUALIFICATIONS

• Bachelor’s Degree or equivalent demonstrated academic achievement.
• Proven success in project management roles, to include developing and implementing business initiatives.
• Additional related education and/or experience.