Manager – RN OR Tier 2 Job – Grand Rapids, MI

Up to $10,000 Sign-on Bonus!

POSITION SUMMARY

This position provides supervision and support of clinical operations, staff, and encompassing all general surgery and procedural Preop/PACU patients. Manages finances and personnel to ensure Appropriate allocation of resources in providing quality patient care.

ESSENTIAL FUNCTIONS

• Provides and facilitates patient centered care and patient flow and serves as a resource to employees for clinical and managerial support. Promotes and participates in interdisciplinary patient care planning and education. Assesses appropriate level of care for patient population. Elevates utilization or care plan issues to leadership as appropriate.
• Ensures effective use of resources, equipment and supplies. Identifies and adjusts staffing levels needed to meet changing workload projections and provide safe, quality patient care. Ensures smooth and efficient patient care management.
• Assists with the development of budgets and ensures that targets are met.
• Serves as a resource to patients, families, physicians, and staff by interpreting policies and facilitating care. Provides departmental leadership by demonstrating effective communication skills, problem solving, and proactive conflict resolution to internal and external customers in situations.
• Hires, leads, mentors, develops, and evaluates staff in a manner that promotes engagement, productivity, and ensures competencies. Mentors staff to increase clinical skills, critical thinking, problem solving skills and promote retention. Conducts individual and team goal setting, performance planning and evaluation.
• Supports change and participates in the development, interpretation, implementation and evaluation of process improvement and quality management activities. Works with staff to make necessary changes.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

MINIMUM QUALIFICATIONS

• Must possess a strong knowledge and understanding of clinical care as normally obtained through the completion of an associate’s degree in nursing, health care or related field.
• Must possess a current, valid RN license in state of practice. BLS and ACLS required. *PALS certification required within 90 days of start date.
• Must possess a strong knowledge of clinical operations as normally demonstrated through 1-2 years of experience with relevant to patient population.
• Must have the ability to develop and maintain working relationships with physicians, staff, patients, and families.
• Knowledge of the requirements of applicable regulatory and accreditation agencies.
• Excellent human relations and communication skills.
• May require possession of a valid driver’s license and be eligible for coverage under the company auto insurance policy.

PREFERRED QUALIFICATIONS

• Bachelor’s degree preferred.
• Management or supervisory experience preferred.
• Additional related education and/or experience preferred.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

OE - Typical Office Environment: 

• Prolonged periods of standing and walking.
• Able to stand, walk, bend, squat, reach and stretch frequently.
• Possess physical agility and adequate reaction time to respond quickly and appropriately to unexpected patient care needs.
• Needs adequate hearing and visual acuity, including adequate color vision.
• Requires fine motor skills, adequate eye-hand coordination, and ability to grasp and handle objects.
• Able to use proper body mechanics to assist patients in ambulating, transferring in and out of bed, chair or wheelchair.
• May be required to lift up to 75 pounds.
• Must use standard precautions due to threat of exposure to blood and bodily fluids.
• Needs the ability to communicate effectively through reading, writing, and speaking in person or on the telephone.
• May require periodic use of personal computer.

TYPE OF SUPERVISORY RESPONSIBILITIES

• Assists Director of Nursing with employment actions including selection, training, coaching, and performance reviews. Leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner. The manager shall, at all times, promote the organizational culture, regulatory compliance, and operational efficiencies of the facility. In addition, the manager shall be responsible for promoting patient safety, quality, and both patient and physician experience.

SCOPE AND COMPLEXITY

• This position facilitates smooth coordination of care to ensure patient care needs are met while maintaining quality standards in a financially responsible manner. Performs work with minimal supervision.  Assures efficient operations to meet customer needs. Internal customers include physicians, staff, and management. External customers include patients, families, and surrounding community.