Billing Supervisor JobPhoenix, AZ

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Why You'll Love This Job

POSITION SUMMARY
This position leads the billing team which coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Directs the team to ensure reimbursement for services in a timely and accurate manner.

Why You'll Love Atlas

ESSENTIAL FUNCTIONS
  • Leads the billing team to effectively and accurately bill for services provided by Atlas centers
  • Reviews and approves employee time at and away from work to ensure proper coverage.
  • Works with Revenue Cycle leadership to determine the appropriate billing goals to meet the business needs and directs the execution of the billing workflow to hit the agreed-upon targets.
  • Provides training and skill assessment for billing team members including the development and delivery of a periodic Quality Assurance plan.
  • Assists team members with their professional development in support of Atlas business goals
  • Develops the appropriate training and onboarding of new employees
  • Participates in recruiting and assessing candidates for the billing team as opportunities arise.
  • Provide guidance and support to all Atlas parties to improve billing performance including the clean claim rate.
  • May work payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment to help the team meet goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing.
  • As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the company’s collection/self-pay policies to ensure maximum reimbursement.
  • May be assigned to research payments, denials and/or accounts to determine short/over payments, contract discrepancies, incorrect financial classes, internal/external errors. Makes appeals and corrections as necessary.
  • Builds strong working relationships with assigned business units, hospital departments or provider offices. Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems. Provides assistance and excellent customer service to these internal clients.
  • Responds to incoming calls and makes outbound calls as required to resolve billing, payment and accounting issues. Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers.
  • Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances.
  • Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payors and Revenue Cycle stakeholders accurately.
  • Monitors the billing activity for missing information or issues that prevent the accurate and timely billing of invoices or claims

Skills & Qualifications

MINIMUM QUALIFICATIONS
  • High school diploma/GED or equivalent working knowledge.
  • Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.  
  • Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
PREFERRED QUALIFICATIONS
  • Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.
  • Additional related education and/or experience preferred.
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