Manager – Business Office Job – Grand Rapids, MI

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Why You'll Love This Job

Corewell Health Orthopedic Surgery Center – E. Beltline, managed by Atlas Healthcare Partners, is situated within the Orthopedic Health and Performance Center in Grand Rapids, MI. This state-of-the-art facility spans 18,900 square feet within a larger 117,000 square feet complex dedicated to orthopedic excellence. The center boasts five advanced operating rooms and includes 20 PACU beds to accommodate a wide range of orthopedic procedures. Specializing in services from foot and ankle surgery to spine care and sports medicine,  Corewell Health Orthopedic Surgery Center – E. Beltline is committed to providing exceptional care and outstanding customer service to the Grand Rapids community.


PAY CLASS: Full-time
PAY TYPE: Salary


POSITION SUMMARY
This position is responsible for managing the daily operations of an ambulatory surgery center. Primary responsibilities include supervising business office support staff and assisting in the management of those related functions and processes.

ESSENTIAL FUNCTIONS

  • Supervises daily activities of two (2) or more FTEs administrative support staff to ensure smooth work flow and operation of department.
  • Coordinates team activities and the staff-to-workload ratios to accomplish the most effective use of resources.
  • Conducts all hiring, performance reviews, counseling/disciplinary action and termination of office staff.
  • Manages any human resources/personnel issues for office staff.
  • Overall manages the center business office functions which may include but is not limited to: patient admissions and registration, insurance verification, prior authorizations, scheduling, patient financial consultation, and medical records.
  • Serves as liaison between the center and the central business office.
  • Collaboratively with the center administrator and nursing director, establishes and manages patient experience program.
  • Oversees center office supply inventory and ordering.
  • Collaboratively with center administrator, nursing director, and compliance team, ensures center’s compliance with all local, state, federal, HIPAA, AAAHC, and OSHA requirements.
  • Coordinates the resolution of issues related to physicians and their office staff.
  • Collaborates with others as needed such as human resources, finance, information technology, compliance.
  • Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
  • Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

 

MINIMUM QUALIFICATIONS

  • Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree. 
  • Requires a level of knowledge and ability normally demonstrated by at least three years’ experience in a physician's office or medical environment.
  • Requires excellent communication and organizational skills.
    PREFERRED QUALIFICATIONS
  • Bachelor's degree preferred.
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