Representative – Medical Records Job – Phoenix, AZ

Pay Class: Full-Time

Pay Type: Hourly

POSITION SUMMARY
This position assists in the maintenance and preservation of confidential health records in accordance with specified regulatory agency requirements and is accountable for performing clerical and administrative functions to support clinic front office and billing services.

ESSENTIAL FUNCTIONS

• Receives and sorts clinical reports and related information and accurately documents and/or files material in appropriate health records following established guidelines and procedures. This includes maintaining the facility’s health records, as well as assisting staff retrieve files in a timely fashion.
• Enters, tracks and maintains data in software application systems in a timely and accurate manner. Maintains department records, determines accuracy of medical record numbers and reconciles the database information in routine cases. Refers complex issues to leadership for resolution.
• Assembles patient medical records using pre-established software procedures and/or chart order. Processes and routes medical records to appropriate areas. May analyze records as needed or directed.
• Performs a variety of tasks and functions associated with the department’s daily operations, including but not limited to, greeting patients, medical staff and the public, answering incoming telephone calls and providing general information to customers. Refers complex inquiries to the appropriate department or staff. Provides ongoing clerical and administrative support.
• Processes and completes routine requests for information for admission, discharge, or continuing patient care purposes. Processes record requests for internal/external audits and reviews; monitors record activity for follow-up and communicates as appropriate with requestors. Directs all release of information inquiries appropriately.
• Processes and completes routine requests, including dates and copies of face sheets. Forwards all release of information inquiries of sensitive and confidential nature to the appropriate party.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

MINIMUM QUALIFICATIONS

• High school diploma/GED is required. 
• Must demonstrate excellent customer service skills, strong organizational abilities, and be able to communicate well both verbally and in writing.
• Requires good keyboarding skills and the ability to work effectively with common office software and databases. 
  
  PREFERRED QUALIFICATIONS
• Work experience in a medical clerical, physician’s office or other related field. Medical terminology strongly preferred.