Supervisor – Collections Job – Phoenix, AZ

POSITION SUMMARY
This position leads the collections team which coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Directs the team to ensure reimbursement for services in a timely and accurate manner.

ESSENTIAL FUNCTIONS

• Leads the collections team to effectively and accurately collect for services provided by Atlas centers including the management of daily work duties, setting productivity targets, and defining the scope of work.
• Reviews and approves employee time at and away from work to ensure proper coverage.
• Works with Revenue Cycle leadership to determine the appropriate collections and cash goals to meet the business needs and directs the execution of the collections workflow to hit the agreed upon targets for cash and Accounts Receivable aging.
• Provides training and skill assessment for collections team members including the development and delivery of a periodic Quality Assurance plan.
• Assists team members with their professional development in support of Atlas business goals.
• Develops the appropriate training and onboarding of new employees.
• Participates in the recruiting and assessing candidates for the collections team as opportunities arise.
• Provide guidance and support to all Atlas parties to improve collections performance including the Account Receivable aging.
• Work closely with the System Analyst to serve as a ‘superuser’ for Waystar Denial Management application and support the RC team in maximizing utilization.
• Support the development of collections guidelines and thresholds for refunds, recoups, write offs, adjustments and targets.
• Where needed guide and support third parties working AR to ensure processes are followed and goals met.
• May work payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment to help the team meet goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing.
• Reports out regularly regarding center AR performance, denial reasons, root causes and resolution plans and develops innovative ways to solve for aging AR.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE:The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

DIRECTLY REPORTING
Collections Representatives

TYPE OF SUPERVISORY RESPONSIBILITIES
Managing the collections representatives daily work and performance Leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

SCOPE AND COMPLEXITY
Works independently under regular supervision and follows structured work routines. Works in a fast paced, multitask environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third-party payors.

MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge. Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required

PREFERRED QUALIFICATIONS
Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred. Additional related education and/or experience preferred.